Rose Tuition Online Lesson Policy

Purpose & Scope

This policy sets expectations for safe, effective online learning delivered by Rose Tuition via Lessonspace. It applies to all students (KS2–A-level), parents/carers, and tutors, for both 1:1 and group sessions.

Safeguarding & Child Protection

Always visible & appropriate: Students should join from a quiet, shared family space (not bedrooms where possible). If a bedroom is unavoidable, the door must remain open and a parent/carer should be within earshot.

Parent/carer presence: For students under 18, a responsible adult should be onsite during lessons (not necessarily on camera).

Cameras on: Video should remain on for tutors and students unless otherwise agreed for a specific accessibility need.

Professional boundaries: Tutors use Rose Tuitionpproved channels only (Lessonspace, email via @rosetuition.com, TutorCruncher messages). No personal numbers/socials.

No recording by users: Students/parents must not record, screenshot, or share lesson content or peers.

Tutor recordings: Rose Tuition may record sessions for safeguarding/quality review with prior notice. Recordings are stored securely, limited-access, and deleted per our retention schedule.

Dress & conduct: Normal classroom standards apply—be appropriately dressed, use respectful language, and maintain a neutral background.

Report concerns immediately: Any safeguarding concern must be reported to the Designated Safeguarding Lead (DSL): Danny Rose (backup: Olivia Rose). Contact details are in the Welcome Pack.

Online Behaviour & Participation (Students)

Be punctual: Join the Lessonspace link 5 minutes early to check tech.

Be prepared: Bring books, calculator (if needed), pen/paper, and any set work.

Use your name: Display your real first name and surname initial.

Engage: Expect to answer questions, annotate the whiteboard, use chat for learning, and attempt tasks independently before asking for help.

Keep chat on-topic: No side-chats, memes, or external messaging during lessons.

Microphones: Mute when not speaking; unmute for questions/answers.

Respect others: One voice at a time; listen actively; encourage peers.

    Tutor Standards (Delivery & Safety)

    Professional setup: Quiet, well-lit space; neutral background; headset recommended.

    Lesson design: Clear objectives, model answers, scaffolded tasks, exam-technique focus, retrieval practice, and independent application.

    Use Lessonspace tools: Shared whiteboard, document viewer, file share, chat, polls; set expectations for how tools are used each lesson.

    Attendance log: Record attendance, engagement notes, and homework in TutorCruncher.

    Feedback & homework: Provide brief post-lesson notes and targeted practice; upload resources to the student’s portal.

    Boundaries: Communicate only via approved channels; no out-of-hours personal messaging.

    Incident protocol: End/lock room if misconduct occurs; report to DSL immediately and notify parent/carer.

    Technology & Setup (Everyone)

    Devices: Laptop/desktop or iPad/Chromebook with camera & mic. Phones not recommended.

    Browser: Latest Chrome or Edge recommended.

    Connection: Stable broadband (aim 10 Mbps+). Use wired or sit near the router.

    Headset: Strongly recommended to reduce echo and improve clarity.

    Access links: Lessonspace links are issued via TutorCruncher and should not be shared.

    Privacy, Data & Recording 

    Data handling: We use TutorCruncher (billing/CRM) and Lessonspace (classroom). Personal data is processed only for education/service delivery, stored securely, and never sold.

    Recordings (if enabled): For safeguarding/quality; not used for marketing. Access restricted to senior staff; deleted per policy.

    Screenshots: Prohibited for students/parents; tutors only for learning evidence with identifying details removed where reasonable.

    Attendance, Cancellations & Lateness

    Attendance: Please attend weekly—progress depends on consistency.

    Cancellations: Follow your agreement (e.g., 48-hour notice for charge-free cancellation on 1:1s). Group fees are for the seat reserved.

    Lateness: Tutors will remain in the Lessonspace room for 15 minutes from start time. After that, the session may be marked missed.

    Lessonspace: How We Use It (At a Glance)

    Waiting room & named access for security.

    Shared whiteboard for modelling & student working.

    Resource hub: Past papers, model answers, checklists.

    Chat & polls for quick checks.

    Breakout work (groups) where appropriate.

    Optional recording (with prior notice) for safeguarding/QA.

    Last Updated: 29/08/2025