Rose Tuition – Cancellation Policy

Last Updated: 24/11/2025

Introduction

At Rose Tuition, we understand that plans can sometimes change. Our cancellation policy is designed to be clear, fair, and supportive, while also protecting reserved spaces and ensuring consistency for both students and tutors.

Due to high demand and limited availability, especially for group sessions, the following terms now apply to all bookings.


1. Group Tuition Sessions

  • All group sessions are non-cancellable and non-refundable once booked.
  • Places in group sessions are intentionally limited, and your child’s space is reserved exclusively for them each week.
  • Payment will still be required if your child is unable to attend a session for any reason, including illness, holidays, or other commitments.

This policy ensures that:

  • Small group sizes are maintained
  • Students on our waiting list are treated fairly
  • Tutors and venue costs can be reliably covered

2. One-to-One (1:1) Sessions

  • A minimum of 7 calendar days’ notice is required to cancel or reschedule a 1:1 session without charge.
  • Cancellations made with less than 7 days’ notice will be charged in full.
  • Missed sessions or “no-shows” will also be charged in full.

If sufficient notice is given, we will always do our best to offer an alternative time, subject to tutor availability.


3. Cancellation by Rose Tuition

In the unlikely event that a session must be cancelled due to tutor illness, venue closure, or other unforeseen circumstances, we will notify you as soon as possible and:

  • Offer a reschedule at a mutually convenient time, or
  • Ensure you are not charged for the cancelled session

4. How to Request a Change

To cancel or reschedule a session, please contact us as soon as possible using the details below:

📧 Email: d.rose@rosetuition.com
📞 Phone: 0115 795 6783

Please include:

  • Student’s full name
  • Session type (Group or 1:1)
  • Date and time of session
  • Reason for the request

5. Exceptional Circumstances

We understand that unexpected events can happen. While this policy is in place to provide clarity and consistency, any exceptional circumstances will be considered on a case-by-case basis at the discretion of Rose Tuition.


6. Policy Review

Rose Tuition reserves the right to update this cancellation policy at any time to reflect changes in availability, demand or operational requirements. The most up-to-date version will always be available on our website.

By continuing to book sessions with Rose Tuition, you confirm your agreement to this policy.